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Refund Policy of eixbazar.com
Thank you for shopping at eixbazar.com. We want to ensure your satisfaction with your purchase, and we are here to assist you in the event of any issues. Please read our refund policy carefully.
Eligibility for Refunds
We offer refunds on eligible products within 10 days of the purchase date. To be eligible for a refund, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.
The item must have been purchased directly from eixbazar.com.
The item must not fall under any non-refundable or final sale categories (such as personalized or customized items, perishable goods, or digital downloads).
Returns Process
To initiate a return and request a refund, please follow these steps:
Contact our customer support team within 10 days of receiving the product to notify us of your intent to return.
Provide your order details, including the order number and the item(s) you wish to return.
Our customer support team will provide you with instructions on how to proceed with the return.
Return Shipping
The cost of return shipping is the responsibility of the customer unless otherwise specified by eixbazar.com in exceptional circumstances or due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item. eixbazar.com is not responsible for any lost or damaged returns.
Refund Process
Once we receive the returned item and verify its eligibility for a refund, we will process the refund within 10 days. The refund will be issued in the same form of payment used for the original purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability. In the event that the desired item is not available, a refund may be processed following the guidelines mentioned above.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting documentation, such as photographs, to assess the damage or defect. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this refund policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this refund policy or a specific refund request, please contact our customer support team using the contact information provided on our website.
